If you believe your item is defective and would like to exchange it, please visit www.mota.com/support/ and tell us about the issue you are having. We will gladly exchange the unit during the warranty period.
Purchases from mota.com
Returns for products purchased from mota.com are accepted within 30 days of receipt.
Purchases from other retailers
Please note if a mota product was purchased from a retailer, store, or website other than mota.com, the return must be initiated through that entity as we do not have access to your purchase or payment information.
Please visit www.mota.com/support/ or call 1-408-370-1248.
To be eligible for return, your item must:
- Be in new, saleable condition
- Accompany all the original packaging, manuals, etc
- Be returned within 30 days of receipt
If the returned item does not meet requirements above, there will be a restocking fee or you'll be issued a mota.com credit.
We will credit you the full amount of the goods value minus shipping charges. Please contact us prior to sending your item to receive a RMA number.
Return Shipping Address:
MOTA - UNorth
Shipping / Receiving
81670 Las Plumas Avenue, Unit F
San Jose, CA 95133